Welcome to Rosedale Livery. These Terms and Conditions govern your use of our chauffeured transportation services, whether booked directly or through a partner channel, and apply to all service categories offered by Rosedale Livery, including but not limited to Luxury Sedan, Luxury SUV, Economy, Economy Plus, Eco Fit, Accessible Services, and International Rides.
1. Scope of Service
Rosedale Livery provides pre-arranged ground transportation services both domestically (within Canada) and internationally. All services are delivered by expertly selected drivers and a combination of Rosedale’s own fleet, certified partners, and affiliates.
2. Booking Policy
- A minimum of 30 minutes’ notice is required for all bookings.
- Bookings may be made via phone, email, website, or authorized partner platforms.
3. Cancellation & Refund Policy
- Rosedale Livery accepts last-minute cancellations.
- Cancellation fees vary depending on vehicle type, location, and timing of the cancellation.
- No-shows are subject to a charge based on up to 1 hour of vehicle and driver time, depending on circumstances.
- Refunds, when applicable, will be processed to the original form of payment.
4. Wait Time Policy
- Complimentary wait time of 15 minutes is provided for all pickups.
- For airport pickups, no additional wait time charges will be applied, as our team tracks flight arrival times and adjusts accordingly.
- For non-airport pickups, billing will begin after the complimentary wait period expires.
5. Passenger Conduct
For the safety and comfort of all passengers and chauffeurs, the following rules apply:
- No smoking or vaping in any vehicle.
- No open alcohol or consumption of prohibited substances.
- Respectful and appropriate behavior is required at all times.
- Rosedale Livery reserves the right to refuse service to any passenger in violation of these guidelines.
6. Liability Disclaimer
Rosedale Livery is not liable for delays caused by weather, traffic conditions, mechanical issues, or third-party service providers beyond our control. We strive to ensure all rides run on time and smoothly, but cannot guarantee arrival times.
7. Payment Terms
- All major credit cards are accepted.
- Corporate clients may request invoicing arrangements with prior approval.
- All charges are processed after service is completed.
8. Privacy and Data Usage
- Rosedale Livery collects and stores passenger information strictly for the purpose of providing and improving transportation services.
- GPS tracking is active on all vehicles to ensure safety, efficiency, and real-time service management.
- All personal data is handled in accordance with applicable privacy laws and will never be sold or shared with unauthorized parties.
- For more details, read our Privacy Policy.
9. Modifications
Rosedale Livery reserves the right to amend these Terms and Conditions at any time without prior notice. Continued use of our services after changes implies acceptance of the updated terms.
10. Third-Party Terms
Some of our transportation services are powered by third-party platforms.
By using these services, you also agree to their own terms and policies, which govern your ride experience.
11. Text Messages
By providing your mobile number, you agree to receive texts from Rosedale Livery about your booking and ride, such as confirmations, pickup instructions and chauffeur updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, START to opt back in, or HELP for help. Mobile numbers and text message consent are never shared with third parties or affiliates for marketing purposes.
Contact Us
If you have any questions or concerns, please contact our support team at: